Terms of business
Plain terms, in plain English. If anything here is unclear, ask before you agree to it.
Last updated: 13 September 2026.
Who you are dealing with
UK Shelf Ltd, company number 17454574, trading as FixAll, registered office 93 Gunner Lane, London SE18 6XN.
What we agree to do
- We tell you in writing what we will deliver before we start, and what we will not do.
- We quote a price in writing before any work begins. If the work changes, we re-quote before we carry on — never after.
- We do not invent reviews, testimonials, case studies, urgency or stock claims. Every number we give you is one we can point to a source for.
What we ask of you
- The correct information about your business — services, area, hours — so nothing on your listing is wrong.
- Prompt access to your Google listing and domain when the work needs it.
- Tell us early if something isn't right, so we can fix it.
Pricing and payment
- Any setup charge and any monthly charge are quoted in writing first, and confirmed by you before work starts.
- Payments are by invoice, in pounds sterling. We do not offer credit, instalment finance, or anything interest-bearing — on our side or yours.
- Nothing is charged for the initial look at your business.
No lock-in
No 12-month contracts and no auto-renew trap. Monthly services can be cancelled with the notice period we state in your written quote; the notice period is the same whether you are cancelling or we are.
Things we won't take on
We won't work in gambling, alcohol promotion, dating, or interest-based finance, and we won't take work that depends on misleading the customer or on pressuring someone who can't afford it. If we think something you've asked for would do that, we'll say no and tell you why.
If something goes wrong
- Tell us. We'll put it right at our cost if it is our mistake.
- You can end a monthly service if we can't fix it — you are not locked in for the term.
- We keep a written record of what was agreed, so a dispute is settled against what was actually said, not against memory.
Your data
How we handle your details is set out in our privacy notice — in short, as little as possible, kept only as long as needed, never sold.